Facebook, Instagram, And Whatsapp Down For The Second Time In A Week, And The Company Apologises
Facebook, Instagram, Messenger, and WhatsApp were all down in India late on Friday for nearly two hours.
Facebook claimed on Friday that users around the world experienced trouble accessing its services for several hours owing to a system adjustment, two days after a large outage triggered in the same way.
"Our sincerest apologies to anyone who has been unable to access our products in the previous few hours," a Facebook representative told AFP at 21:30 GMT. "We've addressed the problem, and everything should be back to normal now," says the narrator.
Starting around three hours earlier, website troubleshooter DownDetector saw a spike in reports of difficulty accessing or using Facebook and its photo-centric Instagram network, as well as Messenger and WhatsApp. The problem was caused by a configuration change on Facebook's computing platform, which affected users worldwide of the social network, Instagram, Messenger, and Workplace.
People took to Twitter to express their dissatisfaction.
"What's the deal with Instagram?" says the narrator. read a tweet that accompanied an image of Bart Simpson, the cartoon character, sitting in a corner in apparent punishment.
"It's not even 4 days and it's already down again."
"Problems with Instagram, Facebook, Facebook Messenger and WhatsApp AGAIN!" read a lament in a DownDetector chat forum.
For more than six hours on Monday, hundreds of millions of people were unable to access Facebook, Instagram, or WhatsApp, emphasising the world's reliance on platforms owned by the Silicon Valley behemoth. Santosh Janardhan, Facebook's vice president of infrastructure, apologised on his blog for the outage, saying it was caused by "configuration changes" on routers that coordinate network traffic between data centres. Experts believe the problem was caused by a mechanism known as BGP, or Border Gateway Protocol, which is used by the internet to determine the shortest route for moving data packets around.
Sami Slim of data centre company Telehouse compared BGP to "the internet equivalent of air traffic control. In the same way that air traffic controllers sometimes make changes to flight schedules, "Facebook did an update of these routes," Slim said. But this update contained a crucial error.
It's not yet clear how or why, but Facebook's routers essentially sent a message to the internet announcing that the company's servers no longer existed. According to Facebook, the outage on Friday was unrelated to the one earlier in the week. Facebook's technical infrastructure, according to experts, is especially reliant on its systems.
Outages on social networking are not uncommon: According to website builder ToolTester, Instagram alone has seen more than 80 in the last year in the United States. Many businesses throughout the world rely on Facebook's services, and Facebook accounts are frequently used to check in to other websites. Because Facebook's apps are used by billions of people every month, disruptions can affect a significant section of the global population.